We apologize that your boat had an issue and that you to need to go through this process. After filling in the form below, your claim will be reviewed and you will hear back from the Jackson Kayak warranty department within three business days.
At that time, we will discuss your options for replacement based on the following policies:
If you do not hear back within 3 business days, please contact the warranty department at 931.738.2628 x115 or via email to istewart at jacksonkayak.com.
We will always do the best we can to keep you happy. We do apologize that you are going through this process!
Serial Number or proof of purchase is required to process your claim.
Please attach pictures at the bottom of the form as they are helpful for us to understand the issue.
Take an overall picture so we can see the entire boat. Then take several closeups of the affected area(s) placing a known object like a coin or a foot in the picture helps us understand the scale and size.
The warranty stated here applies to USA and Canada warranties only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.
If the above form does not work for any reason, please fill out this downloadable customer warranty form and email to: warranty at jacksonkayak dot com.
Again, please allow up to three days for a reply!