We can deliver to most physical addresses within the contiguous (lower 48) states. Delivery is not available to post office or private mailboxes, Hawaii, Alaska, APO addresses, or other countries. Remote addresses or limited accessibility locations may require additional handling. Please reach out to our customer service department if you have questions about your address.

We ship out kayaks twice a week. Once your order is placed, your shipment will be scheduled on the next available truck. Once the order has shipped, our shipping partner, FragilePak, will email you tracking information and a questionnaire to coordinate the drop-off. Once your boat is shipped, the standard delivery time is two to four weeks.

We partner with top-quality freight carriers to ensure that your kayak arrives safely. Their white-glove delivery service has a 99% damage-free delivery rate.

You'll receive a follow-up email from our shipping partner, FragilePak — please open it and fill out the delivery survey, which helps ensure you receive your kayak as quickly as possible. While your kayak is en route, FragilePak will keep you updated on your shipment's progress and arrange a delivery time.

Total transit time from shipment through delivery averages 10–14 business days. More remote locations may take extra time. Once you have a tracking number, you can track your shipment here: https://tracking.agentgrid.net/progistics/

FragilePak will call to schedule your delivery day, then contact you the day before with a 4-hour delivery window, and again 30 minutes before final delivery. The delivery team will bring your kayak to the first dry area — such as your porch or garage — but will not unpack it or remove debris. A signature is required at delivery. Please make sure there's a clear path between where the truck will park and your desired delivery location.

If you have questions about your shipment, you can email FragilePak at Questions@FragilePAK.com or call (720) 535-4139 — including your PRO/tracking number gets you the fastest response. You're also welcome to reach out to our customer service team directly.

Please ask the driver to wait while you unwrap the kayak and inspect it for damage before they leave.

If there's major damage — meaning damage that compromises the hull and voids the warranty, such as holes, crush damage, or cracks — please take pictures, write a description of the damage on the bill of lading, return the damaged kayak to the driver, and contact our customer service department immediately.

If the damage is cosmetic — nicks, scratches, dents, or broken parts — please take pictures, accept the shipment, and contact our customer service department. We'll provide a repair kit and instructions. If you choose to return a kayak with minor cosmetic damage, you'll be responsible for return shipping costs and a 20% restocking fee upon our receipt of the boat.

We accept returns of unused items within 30 days of the purchase date. Products must be unused and in the same condition as shipped.

All returns require a Return Authorization Number (RA#) — contact our customer service department and reference your order number to obtain one.

Our return shipping address is: 3300 McMinnville Hwy, Sparta, TN 38583.

You're responsible for return shipping costs — we're unable to offer our own shipping service for returns. Services like freightquote.com or freightcenter.com are a good starting point for quotes.

Once your kayak is received and inspected at our warehouse, we'll process your refund to your original payment method.

Please note: to receive a refund, the kayak must arrive back in new condition with all original packaging and accessories, show no signs of wear, and must not have been on the water. Damaged or used kayaks will not be accepted, and no refund will be given.