Warranty

The warranty lasts three (3) years from the original date of purchase from an authorized dealer.

• Year 1: We'll replace or repair the kayak for free, with free shipping.
• Year 2: We'll replace it with a full build at 70% off retail, plus shipping.
• Year 3: We'll replace it with a full build at 50% of MSRP, plus shipping.

For fishing and exploration models, seats and drives are excluded from each of these tiers.

The warranty lasts five (5) years from the original date of purchase from an authorized dealer.

• Year 1: We'll replace the complete boat for 10% of the current MSRP, with free shipping.
• Year 2: We'll replace the complete boat for 30% of the current MSRP, plus shipping.
• Years 3, 4 and 5: We'll replace the complete boat for 50% of the current MSRP, plus shipping.

For fishing and exploration models, seats and drives are excluded from each of these tiers.

• Purchased before September 1, 2023: limited ten (10) year warranty.
• Purchased September 1, 2023 or later: limited five (5) year warranty.

We'll replace components, the lid, or the entire cooler at our discretion. Coverage runs from the original date of purchase, is non-transferable, and requires proof of purchase.

Orion Kennels have a limited lifetime warranty that extends to the original purchaser only and is non-transferable. It applies to kennels sold by an authorized dealer or distributor.

It covers manufacturer's defects in material or workmanship for a lifetime from the original date of purchase. Orion Kennels will repair or replace the product at its discretion.

This warranty is subject to the following limitations, in addition to any imposed by applicable law:

• Damage or breakage from wear and tear by your pet, such as scratching or chewing on the kennel body, door or components
• Impact-related damage or breakage, including vehicle accidents and collisions
• Damage resulting from abuse, misuse or carelessness, including dropping or falling out of a vehicle
• Intentional damage or breakage
• Normal customer wear and tear, including scratches, slight warping and edge chipping
• Warping from exposure to heat, rain or snow
• Damage resulting from improper installation of accessories
• Damage from the use of solvents, adhesives or cleaning solutions
• Alterations or modifications performed by the customer

Flex Drive: The Jackson Flex Drive unit is covered by a full two-year manufacturer warranty.

Flex Drive-E: The Flex Drive-E is manufactured by PropEle Electric Boat Motors, Inc.

• For problems with any motor head components, call PropEle Customer Service at 425-502-5232, 9:00 a.m. to 5:00 p.m. Pacific Time. You'll need pre-authorization to arrange return and repair at their factory. The authorized service facility is in North Bend, Washington. In some cases your warranty could be voided if unauthorized repairs are made or if an incorrect prop is used with the motor.
• PropEle guarantees the original purchaser that the motor head is free from material and manufacturing faults for two years from the date of purchase. This doesn't cover the incidental costs of a warranty claim or any other financial losses (for example, towing, telecommunication, food, accommodation or loss of earnings).
• Products used commercially or by public authorities are excluded from this two-year warranty. In those cases, the statutory warranty applies.
• PropEle determines whether faulty parts may be repaired or replaced. At this time, there are no authorized dealers or repair facilities other than PropEle's U.S. factory. Unauthorized repairs can void your warranty. No other entity has the authority to make legally binding statements on behalf of PropEle Electric Boat Motors, Inc.
• Normal wear and tear is excluded. PropEle may refuse a warranty claim if the product has been used improperly (for example, if the operating and care instructions in the manual weren't followed), if the product was altered or modified, or if parts and accessories were added that PropEle doesn't expressly permit or recommend.

Before returning anything, you must request a return authorization from PropEle Electric Boat Motors, Inc.:

Phone: 425-502-5232 (9 a.m. to 5 p.m. Pacific Time)
Email: info@electricpaddle.com
Mail: 10404 428th Ave SE, North Bend, WA 98045

Other product outfitting components:

• Year 1: Free replacement, plus shipping.
• Year 2: Replacement at 70% off current MSRP, plus shipping.
• Year 3: Replacement at 40% off current MSRP, plus shipping.

Third-party products: Jackson Kayak doesn't warranty third-party products. For warranty information on those products, please contact their manufacturer.

• This warranty is for the original retail purchaser only. All warranties are non-transferable, and proof of purchase is required.
• Coverage is based on the date sold, not the date built. The exception is boats bought as "demos": their warranty starts the date they ship from the factory.
• Hull-only options don't include a new warranty. They transfer the warranty terms from the original purchase.

For a covered warranty repair or replacement, you're responsible for paying the applicable percentage of MSRP (as noted in the coverage details above), plus all shipping costs to and from our manufacturing facility or another place we designate.

• Problems resulting from abuse, misuse, commercial use, or ordinary wear (such as abrasions, chipping, or color fading), or from failure to use or care for the product in accordance with the instructions furnished
• Products sold "as is" or without warranty
• Products that have been altered structurally or subjected to stresses beyond the physical limits of the boat's material
• Products sold as "seconds," and used or resold kayaks. (Products sold as "Select" or "Blem" are covered.)
• Damage to the tracks or hull from aftermarket outrigger or wheel systems such as the Boonedox Landing Gear. Jackson Kayak doesn't endorse the use of these products on our kayaks; install at your own risk.
• Personal items not included as part of the Jackson product, such as rods, accessories not included with the boat, and cell phones
• Third-party products (contact the manufacturer)

Please thoroughly inspect your shipment before signing off. Your product may be delivered by various carriers who typically aren't Jackson Kayak employees and aren't related to Jackson Kayak. Jackson Kayak can't be responsible for freight damage once the shipment has been accepted and signed clear by the dealer, livery, camp, school or individual.

For kayaks, coolers and kennels being replaced under warranty, Jackson Kayak must receive evidence of decommissioning as the final step in the process. Do not dispose of your product until we've confirmed decommissioning.

To decommission, drill at least 10 half-inch holes in the bottom, down the length of the hull, cooler or kennel, and email a picture to warranty@jacksonkayak.com. This is only for liability purposes and to ensure the safety of all future Jackson product owners. Once we receive confirmation that your product has been destroyed, your replacement ships.

48 hours' notice is required so staff can prepare before you pick up your replacement hull.

This warranty is the exclusive statement of your rights with respect to any defects in the Jackson product you purchased, and this limited warranty supersedes any other express warranty or statement, written or oral, made in connection with your purchase. It excludes any consequential or incidental damages or expenses resulting from any defect in your Jackson product. Some states don't allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Any implied warranties under applicable state law are limited to the duration of this limited warranty. Some states don't allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.