WARRANTY
If you have an issue with your boat, cooler, or accessory, please start by visiting our warranty page and filling out the warranty form. https://hub.jacksonkayak.com/warranty/
REPLACEMENT PARTS/SHIPPING
Replacement parts, seats, and accessories are all available on our online store: https://jacksonkayak.com.
In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks:
- Ask a Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team! Responses are usually very fast. https://hub.jacksonkayak.com/ask-a-pro/
- Check out our FAQ’s - lots of great answers can be found there. https://hub.jacksonkayak.com/faqs/
Are you a logistics company trying to contact our shipping department? Please email shipping@jacksonkayak.com
Need to know the year your boat was made?
Find the serial number on the right stern of your boat around the parting line. The last two numbers are the year your boat was manufactured.
Not in the USA, and want to place an order?
We do not ship outside of the US and do not ship kayaks directly. To find your local international distributor, please visit https://hub.jacksonkayak.com/jackson-kayak-international-distributors/
PADDLE SIZING
We do not make paddles at Jackson but have great partners that do. All of them have great "fit guides" to help you with your paddle selection:
- Werner Paddles: https://www.wernerpaddles.com/fit-guide/
- Bending Branches:https://bendingbranches.com/pages/kayak-fishing-paddle-sizing-guide
PFD's / LIFE VESTS
It is important that you wear a life vest at all times on the water. Jackson does not manufacture life vests but has great partners who do. Please check out:
- Kokatat Life Vests- https://kokatat.com/
- NRS Life Vests - https://www.nrs.com/
SKIRT SIZING
Need help with skirt sizing? Check out this great sizing chart. https://immersionresearch.com/pages/skirt-fit
EMAIL US DIRECTLY info@jacksonkayak.com
For Our Customers
We are here to answer all your questions as customers or potential customers. There are a number of ways you can communicate with us:
- Phone: 931-738-4800
-
Email: info@jacksonkayak.com
Important Customer Forms:
Head Office:
Corporate Address:
Jackson Kayak
3300 McMinnville Hwy.
Sparta, TN 38583
931-738-2800 – Corporate Directory
931-738-2668 – Fax Line
Accounts Payable: AP@jacksonkayak.com
Accounts Receivable: AR@jacksonkayak.com
Human Resources: HR@jacksonkayak.com
Marketing and Media Relations: marketing@jacksonkayak.com
Dealer Services:
Dealer inquiries should be directed to the Jackson Kayak Territory Sales Manager in your area.
Colin Kemp – Director of Sales
931.314.3414 – ckemp@jacksonkayak.com
International Sales
Torry Moore
507.261.2407 – torry@sandstone-sales.com
South
Kurt Whitney
507.261.2407 – kurt@sandstone-sales.com
South
Rob Yager
360.333.4468 – ryager@jacksonkayak.com
Northeast, Midwest and Eastern Canada
John Van Ness
860.608.1444 – jvn@jacksonkayak.com
Northeast, Midwest and Eastern Canada
Effort, Inc
Spencer Cooke
828.712.8360
Andrew Holcombe
828.736.2597
sales@effort.tv
Southeast
Dave Garringer
(415) 609 0668 – davidgarringer@icloud.com
West and Western Canada
Camille Null
(713) 553-0809 – cnull@jacksonkayak.com
Sales & Marketing Coordinator