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Contact Us

compilation of people doing awesome fishing and whitewater things in jackson kayaks


If you have an issue with your boat, cooler, or accessory, please start by visiting our warranty page and filling out the warranty form.


Replacement parts, seats, and accessories are all available on our online store:

In the meantime, here are some other ways to find answers to general questions regarding kayaking and our kayaks:

  1. Ask a Pro - Click on the Ask a Pro link and we can get your question to our Pro Whitewater and Fishing team!  Responses are usually very fast. 
  2. Check out our FAQ’s - lots of great answers can be found there.

Are you a logistics company trying to contact our shipping department? Please email

Need to know the year your boat was made?

Find the serial number on the right stern of your boat around the parting line. The last two numbers are the year your boat was manufactured.

Not in the USA, and want to place an order?

We do not ship outside of the US and do not ship kayaks directly. To find your local international distributor, please visit


We do not make paddles at Jackson but have great partners that do.  All of them have great "fit guides" to help you with your paddle selection:


It is important that you wear a life vest at all times on the water.  Jackson does not manufacture life vests but has great partners who do.  Please check out:


Need help with skirt sizing? Check out this great sizing chart.


For Our Customers

We are here to answer all your questions as customers or potential customers.  There are a number of ways you can communicate with us:

Important Customer Forms:

Head Office:

Corporate Address:
Jackson Kayak

3300 McMinnville Hwy.
Sparta, TN 38583

931-738-2800  – Corporate Directory

931-738-2668 – Fax Line

Accounts Payable:

Accounts Receivable: 

Human Resources:

Marketing and Media Relations: 

Dealer Services:

Dealer inquiries should be directed to the Jackson Kayak Territory Sales Manager in your area.

Colin Kemp – Director of Sales
(931) 314-3414 –
International Sales

Richard Penny
(619) 569-3065 –
Greater Texas

Rob Yager
(360) 333-4468 –
Northeast, Midwest and Eastern Canada

Spencer Cooke
(828) 712-8360 –

Dave Garringer
(415) 609 0668 –
West and Western Canada

Camille Null
(713) 553-0809 –
Sales & Marketing Coordinator