Frequently Asked Questions (FAQs)

BEFORE YOU CALL

Due to limited staffing at this time our Customer Service team may not be able to answer every call as quickly as we would like. We are working with each customer in the order their queries are received.

REPLACEMENT PARTS

Replacement parts, seats and accessories are all available on our online store at JacksonKayak.com

Can't find what you're looking for? Common standard parts not found on our website are readily available on Amazon or at your local hardware store, usually with great pricing and a quick turnaround. For some of our standard parts & sizes, see below.

FIRST TIME BUYER

Check out this detailed buyers' guide for purchasing your first fishing kayak here.

PADDLE SIZING

Werner Paddles is known for its attention to detail, high-quality materials, and innovative designs, making their paddles popular among paddlers of all skill levels and disciplines. Check out the Werner Paddles Fit Guide here.

PFDs | LIFE VESTS

It is critically important to wear a life vest at all times on the water. Jackson Kayak does not manufacture life vests, but we have great partners who do. Check out:
• Kokatat: https://kokatat.com
• NRS: https://www.nrs.com
• Astral: https://astraldesigns.com

SKIRTS

Need help with skirt sizing? Check out this chart: https://immersionresearch.com/pages/skirt-fit

ADVICE FROM OUR FISHING & WHITEWATER TEAMS ONLINE

If you have a general question about kayaking and/or our kayaks, consult an expert!
• Ask A Pro Click the Ask a Pro link and we will send your question to the appropriate team. This is one of the fastest ways to get a response! https://jacksonkayak.com/ask-a-pro
• Consult our FAQs They are called 'Frequently Asked Questions' for a reason! https://jacksonkayak.com/faqs
• New to Kayaking? Here are some great blogs to get you started.
    - https://hub.jacksonkayak.com/2021/02/ten-essential-kayak-fishing-tips/
    - https://hub.jacksonkayak.com/2021/02/essential-gear-for-whitewater-kayaking/
    - https://hub.jacksonkayak.com/2021/05/introduction-to-whitewater-kayaking-101/

REPLACEMENT & SPARE PARTS

Pro tip! Many of the parts of our kayaks are available from your local hardware store or online retailer (often for less than we charge!).

Here are some common items and sizes:
        •THICKER BUNGEE: 1/4" Black Polyester is the thicker of the two bungee sizes we use on our kayaks.
        •THINNER BUNGEE: 3/16" Black Polyester is the thinner of teh two bungee sizes we use on our kayaks.
        •RIVETS: Pine-Tree Clip .250 dia x .510. We use four of these to hold the seat pad in place on our whitewater kayaks.
        •T-BOLTS: 1" & 1.5" are the sizes we use with our kayaks. You can find them at YakAttack's website.
        •REAR MOUNTING PLATE BOLT SIZE: 1" long, 1/4-20 bolts - these are used on our fishing kayaks.

PADDLES, PFDs, SKIRTS & HELMETS

Does a paddle, PDF, or skirt come with my new Jackson Kayak?

We do not include these items with our kayaks. Look above for some great suggestions for companies we trust to get your paddles, PFDs and sundry. They have great sizing charts and customer service and can help you out. Alternately, visit your local dealer to get everything you need with professional attention.

REPLACEMENT SEATS

Help! I need to replace my seat. Which one do I need?

Our seat lineup has changed many times and some are special order only. Search our website for your kayak model and the word 'seat' and you should see what you need - otherwise reach out to our Customer Service team at info@jacksonkayak.com.

Just need to replace the fabric on your seat?

The Elite Seat 3.0 Cover will fit around most Jackson Kayak seat frames, old or new, with exception of the Bite series. Simply wrap around the frame and tighten to fit. You can find it here: https://jacksonkayak.com/elite-seat-cover-3-0/